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We have an opportunity for a seasoned XM Senior Insights Executive to lead projects and accounts, driving insights and growth through expert research design and data analysis. As a key team player, you'll manage account activities, collaborate across departments, and ensure timely delivery of high-quality results.

Roles and Responsibilities:

A good understanding of XM/CX Research
Leadership skills
Project management skills
Ensure sound relationships with all internal and external stakeholders
Research design, Data analysis, consolidation and presentation
Translate data into insights that address key client business questions
Develop and implement appropriate reporting, tracking and analysis methods
Contract Renewals
Technical platform knowledge
Knowledge transfer
Thought leadership

Competencies:

Strategic Thinking/Insights
Business Acumen
Analytical thinking
Attention to detail
Customer insight & focus
Relationship building/Networking
Service delivery excellence
Decision making
Open & effective communication
Problem solving
Process Orientation
Adaptability
Critical thinking
Storytelling
Time management

Requirements:

3 - 5 years research experience (preferably in the CX or Market research industry)
Holds a degree in economics, marketing, sociology, psychology, science, research, statistics, or business, preferably a post-graduate qualification
Fluent in English (spoken and written)
Proficient in Microsoft and Office tools; specifically, MS Outlook, Excel, PowerPoint, and Word

Please note: As all IQbusiness roles require honesty in the handling of or access to cash, finances, financial systems, or confidential information; our recruitment process requires that the following background checks be completed: credit, criminal, ID, and qualification verification

IQbusiness is committed to sustainable growth and transformation, we embrace diversity and employ previously disadvantaged individuals

Senior Insights Executive

Job Description